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CARD USER GUIDE

Lost credit card·Incident report

  • Financial damages due to lost credit cards or fraudulent activities may be compensated.
  • You can report the lost or stolen credit card to Woori Bank or BC Card call center at any time (7x24 service).
  • Application for compensation
    In the case of fraudulent activities due to lost or stolen credit card, please apply for compensation at Woori Bank branch.

Compensation processing procedure

  • You can download a compensation application form from the Woori Bank website.
  • The wrongful use amount occurred 60 days after the report date will be compensated by Woori Bank, except the cases as specified in the Corporate Member Clauses Article 22.3.
  • However, for wrongful use amount of the third party occurred 60 days before the report date, customers must prove wrongful use, and are not liable in accordance with the Article 3, in order to be compensated.
  • For compensation, members should pay KRW 20,000 wrongful use investigation fee per credit card.